HOME SUPPORT VOLUNTEER MANAGER – MATERNITY COVER

JOB DESCRIPTION

To be responsible for successfully selecting, training and supervising a team of Home/Family Activity Volunteers working as part of the Home Support & Family Activities team.  Fundamental to the role will be ensuring that our families’ needs are met and that our volunteers are fully supported in their roles.

ABOUT YOU

You will  be enthusiastic, proactive and have a high level of integrity.  Able to work independently but also capable of effective team working.

You will need to be able to manage staff and volunteers, have excellent time management and organisational skills, show discretion and be able to maintain confidentiality.

KEY TASKS & RESPONSIBILITIES OF THE ROLE

SELECT, TRAIN & SUPERVISE VOLUNTEERS

• Work with the HR team and Volunteer Development Manager to ensure that safer recruitment processes are adhered to with respect to Home Support and Family Activities volunteers.
• Jointly present at Volunteer Information Sessions for all volunteers.
• Assist with the interview process and selection of all Home Support and Family Activities volunteers.
• Support the training of all Home Support and Family Activities volunteers – to include creating, delivering, evaluating and reviewing training.
• Lead the planning, delivery, evaluation and review of clinical supervision (supportive groups) for Home Support and Family Activities volunteers, coordinating a team of staff supervisors.
• Facilitate and manage matches between families and volunteers, both regular and ad-hoc.
• Manage the ongoing match through the written agreement between NACH and families and via close monitoring of support records and by carrying out regular match reviews.
• Co-manage a project scoping the feasibility of a volunteer in-reach service with hospitals
• Ensure quality governance through the timely completion of incident reports, dissemination of incident learning and participation in audit activity.
• Provide mentoring and ongoing support to volunteers by giving advice, information and sharing best practice and resources where appropriate.
• Work with the Volunteer Development Manager and other volunteer managers to organise events and communications which ensure volunteers feel included and appreciated at Noah’s Ark.

INCREASE VOLUNTEER RECRUITMENT AND NETWORKING

• Promote the Home Support and Family Activities Volunteer services throughout the catchment area and ensure the development of referral streams from other partners working with life-limited / life threatened children and their families.
• Identify new partnerships with organisations to increase volunteer support.
• Work with HR and Volunteer Development Manager to increase volunteer engagement and recruitment, including developing implementing and attending networking events and volunteer fairs

INCREASE SUPPORT TO FAMILIES WITHIN THE HOME SETTING

• Meet with and assess families to establish their home support need, keeping accurate records
• Assess and mitigate risk in Home Support Volunteer services.
• Match volunteers and families for home support, both regular and ad-hoc.
• Keep accurate and up to date records of all volunteer and family matches.
• Deliver and develop volunteer services which meet child, young person and family need and fulfil the Charity 3 year strategy .
• Attend Family Activities events, representing Home Support Volunteering where required.

HOW TO APPLY

The application form is available to download under the relevant vacancy at https://www.noahsarkhospice.org.uk/work-with-us

If you would like to have a confidential discussion about this role, please email the HR Team at hr@noahsarkhospice.org.uk or call 020 8449 8877.

*Please be aware that Noah’s Ark has a resident dog and a PAT dog. Occasionally families may also bring their pets to The Ark.