£30,000 - £40,000 (dependent on experience)
Barnet (North London)/ Hybrid working
37.5 hours per week (full time) Flexible and compressed hours considered
Senior Head of Supporter Engagement
17th July 2022
Noah’s Ark Children’s Hospice has been on a major upward trajectory in recent years, supporting more children, partnering with more major hospitals and raising more funds. Our Major Donor and Trust programmes have been particularly successful. We are now transforming our approach to supporter engagement in order to diversify the charity’s fundraising income and help Noah’s Ark reach its ambitious strategic objectives. Over the next three years we will increase the number of individual supporters donating monthly to the charity from 250 to at least 2,500.
We’re looking for a rising star with a track-record of high performance to join our award-winning fundraising team during a pivotal period in the charity’s history. As well as playing a lead delivery role, the Supporter Engagement Manager will be very involved in strategy development by working alongside other key team members to drive decisions.
The successful candidate will manage and develop our Supporter Engagement Officer and Community Engagement Officer – both have their own portfolio of supporters and the former is responsible for the day-to-day management of our database.
Most importantly, we are looking for somebody with the right mindset. You’ll be hungry and enthusiastic when it comes to your career, and looking for a charity which can support you in pushing forward in a busy and responsible role. We are a very supportive and collaborative team, so a track record of coming to work with a ‘can-do’ attitude and ability to develop constructive and positive relationships will be key.
You will be a natural relationship builder who is full of personality and enjoys meeting and speaking with supporters. You will have a keen eye for detail and have experience of using data insights from a fundraising database to inform decision-making.
Ideally, you will have significant experience in supporter care and acquisition but the salary range is wide, so if you are less experienced but have a track record of high achievement in your career so far and back yourself to develop quickly in areas outside of your comfort zone, please do apply and we will consider your application on its merits.
Experience of community group fundraising and/or legacy giving is desirable but not essential – you must be confident in your ability to upskill in these areas. As we are looking to increase the frequency with which we communicate by email with supporters, excellent writing skills is strongly desirable.