FUNDRAISING – COMMUNITY ENGAGEMENT OFFICER (INDIVIDUAL & COMMUNITY TEAM)

JOB DESCRIPTION

Noah’s Ark Children’s Hospice helps babies, children and young people who are seriously unwell make the most of every day. You’ll be predominantly based in The Ark, our stunning building set in a north London nature reserve. The Ark is a place of laughter and real connection, with an atmosphere that’s both supportive and inclusive. This is a really exciting time to join our growing and ambitious team as we look to expand the fundraising team. Come and be a part of the success that has seen Noah’s Ark Children’s Hospice be accredited as ‘Outstanding’ by the Care Quality Commission.

We are looking for an individual with excellent customer service experience, who can proactively engage, build relationships and provide high levels of stewardship to a variety of community groups. You will also have the ability to efficiently work on our new database ‘Beacon’ which will be key to Noah’s Ark’s growth and sustainability.

The successful applicant will be responsible for day-to-day engagement with a large portfolio of community groups, including promoting and encouraging community members to sign up to a range of fundraising campaign and products. You will play a key role in engaging and working collaboratively with internal and external stakeholders.

The Community Engagement Officer will work closely with the Community Engagement Manager and Senior Head of Supporter Engagement, to manage and develop the Community Giving pipeline. You will play an instrumental part in creatively engaging supporters to get involved in our high-value campaigns, events and regular giving programme. This includes our annual matched-funding campaign and reoccuring giving programmes. The post-holder will be key in taking the Community Giving programme to the next level, providing proactive engagement opportunities and efficiently work with data to provide timely, targeted, relevant and engaging communications to our various community groups.

ABOUT YOU

You will be a dedicated, organised and reliable individual with a ‘can do’ attidtude and a real determination to succeed. You will have a solutions-focused outlook and have the ability to listen and read people in a variety of situations, working collaboratively with internal and external stakeholders.

You will be an exceptional, eloquent communicator, and a natural relationship builder. You will have the ability to prioritise your time and workload effectively to meet tight deadlines. Experience in managing a portfolio of community groups or experience within a customer service role is desirable, as well as using a CRM database system.

INVESTMENT IN FUNDRAISING, MARKETING & COMMUNICATIONS

At Noah’s Ark Children’s Hospice we are undertaking a major investment in our fundraising marketing & Communications capability. The team will grow from 13 members of staff to 20 over the next few months due to the ongoing success of the team.

The charity has, in recent years, won numerous awards, including, most recently the PR Week Purpose Award for best fundraising campaign. But our best days are still ahead of us. We look forward to meeting ambitious fundraisers and MarComms specialists, interested in applying their skills at the next level.

HOW TO APPLY

The application form is available to download under the relevant vacancy at https://www.noahsarkhospice.org.uk/work-with-us

If you would like to have a confidential discussion about this role, please email the HR Team at hr@noahsarkhospice.org.uk or call 020 8449 8877.

*Please be aware that Noah’s Ark has a resident dog and a PAT dog. Occasionally families may also bring their pets to The Ark.